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Q.
Some of my students or employers are not appearing in my
lists.
A. Try recreating
the master lists. This is done by clicking on the "Lists"
button on the tool bar at the top of Marksbook and then clicking
on the 'Employer' or 'Student' tab and clicking the "Recreate
Master" button at the bottom of your page.
Q.
I'm getting a message saying my indexes are out of date.
A. Re-Index your databases
by selecting the utilities menu from the menu bar at the top of
Marksbook and clicking on 'Database Re-Index'.
Q.
I keep getting errors when entering dates.
A. Make sure that
the dates settings are set to Australian standards (dd/mm/yyyy).
To change or check your date settings change the regional settings/options
in your control panel (located through your Start button on the
bottom left of your screen).
Q.
A Key violation error keeps appearing when I try to enter students
or employers.
A. This is caused
when two employers or students have the same identifying key. Check
to make sure that the student or employer you are entering is not
already in the database. Also if entering a student check to make
sure the student key you are entering doesn't already exist.
Q.
When I create a new list I can't see any subjects, timetabling periods
or departments.
A. These need to be
created. To create subjects and departments go to the menu bar,
select Main -> Subjects -> Subject\Department Details. To
create time-tabling periods go to the menu bar, select the Setup
-> Define Timetabling Periods.
Q.
My students or Employers are not appearing alphabetically in the
lists on the left hand side of the screen
A. You need to recreate
your master list. If that doesn’t work then try running a
reindex first then recreate your master lists. If this doesn’t
fix your problem then it might be because your student keys are
numbers and not letters. The lists are sorted by student key so
if you do have numbers for student keys then it cannot be helped
Q.
My system has become unregistered.
A. Please phone us
on 61 8 9440 3033
for a new registration or evaluation number for your software.
Q.
I get an Error message saying “Unable to update list information.
Database not in edit or insert mode.”
A. You will need to
upgrade to v5.1.6 if you don’t have it and the reindex file
that goes with it and then do a reindex. If you have version 5.1.6
they will already have the latest reindex file and you will just
need to reindex.
Q.
I get an Error message saying “Cannot open database. Net dir
controlled by other .net file”
A. With this error
message you will see a path as well. You need to go to the path
that was specified by the error message and delete the file that
it was talking about. The file will be called something like “Pdoxusers.lck”.
These files are found either in the database or lists folder.
Q.
I get an Error message saying “VAL File out of date.”
A. You need to find
the VAL file and delete it. The VAL file that usually causes the
problem is LArea.Val. You will need to delete any .VAL files that
you can find. They are usually located within the database folder.
Q.
I get an Error message saying “Cannot open Database (Cannot
Access Directory. Access Denied.)”
A. You don’t
have enough access to use the program. You need to contact your
system administrator and tell them that you need full read write
access to the database, letters and lists folders that the program
uses.
Q.
The data I enter is disappearing when I exit the program and come
back in.
A. There is a setting
on your BDE called Local Share that needs to be set to true. To
do this:
1. Please ensure
you have access to the Control Panel.
2. Left click on the start button at the lower
left hand side of your computer screen.
3. Left click on ‘Control Panel’
4. Double Click on BDE Administrator
5. Near the top left of the screen that opens,
select the ‘Configuration’ tab.
6. Left Click on the ‘+’ (plus) to
the left of the word ‘Configuration’ in the Configuration
tab, to expand a list.
7. Left Click on the ‘+’ (plus) to
the left of ‘System’ to expand its menu.
8. Left Click on the word ‘INIT’.
9. The 5th word in the list on the right hand side
of the page under the Definition tab should be ‘LOCAL SHARE’.
If the word to the right of ‘LOCAL SHARE’ is TRUE, your
setting is fine. If the word is FALSE, then Double-click on the
word FALSE and it will invert itself to TRUE.
10. Close the BDE Administrator by clicking on
the little ‘x’ (cross) at the top right hand side of
the screen.
11. When you’re asked to save all edits,
click ‘YES’.
12. Click ‘OK’ to the next message.
Q.
How do I change the format of the dates in my letters?
A. This can be pretty
complicated so if you are not confident in using computers it is
advised that you be careful attempting these changes. To change
the format of the dates in your letters you can do the following
things
Q.
How do I change the formats of my Date's so when they come into
the program they don't look like this: 24/12/03?
A. Click HERE
to go to the Lessons page where you can find a document on how to make
the changes.
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